Post Office Uses MPOS Devices - KFYRTV.COM - Bismarck, ND - News, Weather, Sports

Post Office Uses MPOS Devices

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Most people expect long lines when they go to the post office. But the U.S. Postal Service is making changes.

Postal employees are using technology to cut down wait times, and customers are welcoming the change. The Postal Service is helping customers skip the line.

This week, Mobile Point of Sale devices were introduced at six locations across the state.

"It's fast. In fact, I was amazed at how fast it is. I had a customer yesterday who I sold greeting cards. And you can choose if you want a printed receipt or an e-mail receipt. And he got the e-mail receipt in seconds," says Della Nelson of the Bismarck post office. 

Postal employees can complete many transactions from the palm of their hand using an iPod. One customer says it makes a visit to the post office go much quicker.

"I was very surprised. I came deliberately in the afternoon, because there is always such a line. So, I thought, 'Well, it can't be too bad!' And I walked in and thought, 'Eh!' But, when she came up to me, I felt kind of guilty at first. But hey, if it gets me out of line and out of here, it works!" says customer Daphne Ghorbani. 

The mPOS can handle many transactions.

"If you're using the flat rate priority boxes or envelopes, any packaging supplies that you want to purchase, I can scan those for you. If you have a pre-paid acceptance label, I can scan that so it shows that it was dropped off at the post office. And if you're picking up something that you need to sign for, I can do that as well," says Nelson. 

Nelson says the mPOS could be a huge benefit in growing communities, because it allows an extra clerk to help customers, even if the window stations are full.

Post offices using the mPOS include Bismarck, Dickinson, Minot and Williston.


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